On the DNA of Companies

Their current homepage has the feel of a departmental civil war, with little fiefdoms vying for above-the-fold favor from their feudal lord, constrained by their in-fighting to produce copies of their conflict.

Not exactly inspiring for the consumer. Or good for business. People mostly care about their problems being solved for a price they can live with. On the surface of that exchange, none of the org charts, internal politics, policies, procedures, KPIs, or corporate culture jargon du jour matter to the customer. But each of those things affect the customer, since they shape the outcome. So companies should care, if they want to stay in business.